IMAGECART REFUND POLICY

Last updated: 11/16/2025

Because our products are made to order, refunds and replacements are limited to the situations described below. By placing an order, you agree to this policy.

1. Cancellations
1.1 You may request cancellation within 24 hours of ordering if production has not started.
1.2 If production has begun within that 24-hour window, cancellation may not be possible.
1.3 After 24 hours, orders are final and cannot be cancelled, changed, or refunded except for the issues in Section 3.

2. No returns or exchanges for buyer’s remorse
2.1 We do not accept returns, exchanges, or refunds when:
    (a) You chose the wrong size, color, or product type;
    (b) You changed your mind or no longer want the product;
    (c) The product matches the description and images but does not fit personal preferences (e.g., thickness, feel, style).
2.2 Review size charts, product descriptions, and previews carefully before ordering.

3. Damaged, defective, or misprinted items
3.1 If an item is damaged, defective, or misprinted compared to what you ordered, we will arrange a replacement or refund at our discretion.
3.2 Contact us within 30 days from the delivery date shown by the carrier.
3.3 Include: (a) your order number; (b) clear photos showing the issue; (c) if multiple items are affected, a photo showing them together when possible.
3.4 We generally do not require returns of damaged or misprinted items but may request more information or photos to verify.
3.5 If the issue is confirmed, we will either: (a) send a free replacement; or (b) issue a refund to the original payment method or as store credit, at our discretion.
3.6 We are not responsible for issues caused by: (a) low-resolution or poor-quality designs uploaded by you; (b) minor color differences between your screen and the final product; (c) minor print placement or size variations within reasonable tolerance.

4. Shipping issues and lost packages
4.1 If your order is significantly late after the estimated delivery date, contact us to investigate.
4.2 If the carrier or our fulfillment partner confirms a package is lost, we may provide a replacement or refund at our discretion.
4.3 If tracking shows delivery but you cannot locate the package: (a) check with household members, neighbors, and your local carrier office; (b) we may refuse a free replacement or refund if tracking shows delivery to the address provided.
4.4 We are not responsible for delays caused by carriers, customs, or circumstances beyond our control. We generally do not provide refunds or replacements solely due to delay.

5. Incorrect or undeliverable address
5.1 You are responsible for providing a complete and accurate shipping address.
5.2 If an order is returned or undeliverable due to an incorrect or incomplete address you provided: (a) we may offer to reship to a corrected address at your expense; and (b) refunds or cancellations in such cases are at our sole discretion.

6. Limitation of liability
6.1 To the maximum extent permitted by law, our responsibility for any claim relating to a purchase is limited to: (a) replacing the product; or (b) the amount you actually paid for the product, as determined by us under this policy.
6.2 We are not liable for indirect, incidental, special, or consequential damages arising from your purchase or use of our products.

If you have questions about this policy, please contact us before placing an order.